According to relevant laws, regulations, standards in China, as well as common practices in other countries and regions, we guarantee that you exercise the following rights to your personal information:
(1) Access to your personal information. You have the right to access your personal information in accordance with the provisions of laws and regulations. If you wish to exercise your data access rights, you can access it yourself through the following methods: Account Information - If you wish to access or edit your personal profile and payment information in your account, change your password, add security information, or close your account, etc., you can do so by accessing our website or application's personal profile, changing password, and other related pages. However, due to security and identity recognition considerations or mandatory provisions of laws and regulations, you may not be able to modify the initial registration information provided during registration. If you are unable to access these personal information through the above methods, you can always send an email to qiloo@qiloo.com , or contact us through the methods provided on the website or application.
（2） Correction of your personal information: When you discover errors in the personal information we process about you, you have the right to request us to make corrections. You can send an email to at any time qiloo@qiloo.com, or contact us through the methods provided on the website or application.
（3） You may request the deletion of your personal information from us in the following situations: if our collection and use of personal information violates laws and regulations If our handling of personal information violates our agreement with you. If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us to delete it in a timely manner, unless otherwise provided by laws and regulations, or if these entities have obtained your independent authorization. When you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized.
（4） Changing the scope of your authorization and consent requires some basic personal information to complete each business function. For the collection and use of additional personal information, you may give or revoke your authorization and consent at any time. You can reset the authorization and consent status of your personal information by accessing the authorization page of our website or application. After you withdraw your consent, we will no longer process the corresponding personal information. But your decision to withdraw consent will not affect the personal information processing previously carried out based on your authorization. If you do not want to accept the commercial advertisements we send you, you can unsubscribe at any time through the methods we provide in emails or text messages.
（5） You can cancel your previously registered account at any time as a personal information subject. Please send an email to qiloo@qiloo.com After account cancellation, we will cease to provide you with products or services and delete your personal information as per your request, except as otherwise provided by laws and regulations.
（6） In some business functions, we may only make decisions based on non manual automatic decision-making mechanisms, including information systems, algorithms, etc., to constrain the automatic decision-making of information systems. If these decisions significantly affect your legitimate rights and interests, you have the right to demand an explanation from us, and we will also provide appropriate remedies.
（7） To ensure security, you may need to provide a written request or prove your identity in other ways in response to your above request. We may first require you to verify your identity before processing your request. If you are not satisfied, you can also file a complaint or report to regulatory authorities such as cyberspace, telecommunications, public security, and industry and commerce. For your reasonable requests, we generally do not charge any fees, but for requests that are repeated multiple times or exceed reasonable limits, we will charge a certain cost fee depending on the situation. We may refuse requests that are unnecessarily repetitive, require excessive technical means (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes). In the following situations, as required by laws and regulations, we will not be able to respond to your request: directly related to national security and defense security Directly related to public safety, public health, and major public interests Directly related to criminal investigation, prosecution, trial, and execution of judgments There is sufficient evidence to suggest that you have subjective malice or abuse of power Responding to your request will result in serious harm to your or other individuals' or organizations' legitimate rights and interests For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain your personal authorization and consent Involving trade secrets related to our obligations under laws and regulations.
7、 How do we handle children's personal information?
Our products, websites, and services are primarily aimed at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians. For cases where personal information of children is collected with the consent of parents, we will only use or publicly disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect the child. Although local laws and customs define children differently, we consider anyone under the age of 18 as a child. If we find that we have collected personal information of children without obtaining verifiable parental consent in advance, we will try to delete the relevant data.